Costminer Support

All users, including the customers who are trying the system out, are entitled to free unlimited support. We tried to make sure that the learning curve for the system is not too steep and the user interface is intuitive, but you may still need some help to get things rolling.

Contact Us

If you have a question, suggestion, or feature request or want to report a problem, please get in touch with us. We provide unlimited e-mail support from Monday till Friday between 8am and 9pm (Sydney time, GMT+10) and aim to answer all questions within 1-2 hours.

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User's Guide

Before contacting Support, please try to find the answer to your question in CostMiner User's Guide.


Please help us make the system better by providing feedback. If you have a suggestion or feature request, do not hesitate to send it to us, and we will try our best to incorporate it into the software as soon as possible.